My Resume

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After gaining work experience in hotel, restaurant, and home cleaning service, I have found my passion for hospitality and building on new hire energy in the form of job training. I plan to pursue a career in hotel management. My ten year plan includes attending the Hilton College of Hospitality Management, and going into human resources or operations management for a full service Hilton brand after getting my bachelors.

Experience

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2016-Present: Hilton Garden Inn – Hilton Honors Champion; Guest Experience Lead

As a Guest Service Representative in a leading hospitality brand, it’s my promise to go above and beyond to make my guest’s stay as pleasant and comfortable as possible! In addition to taking reservations and processing payments, I am a concierge for my guests who have any expert questions about downtown Burlington. I also keep inter-department communication flowing from the desk to housekeeping, engineering, and sales, and work with my team to deliver 100% Guest Satisfaction. You can count on me, it’s my Hilton Garden Inn Promise! I also serve on my property’s Brighthearted Committee.

As the Hilton Honors Champion for the property, I am the resident expert on the Hilton Honors Program. It’s my job to make sure we Honor every guest by ensuring their Honors number is on their stay, and selling enrollment into the loyalty program. Guest & Team Members are directed to me with any questions related to the program. I am also the #1 Enroller in the Honors program for this property.

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2015-Present: Days Inn – Lead Front Desk Agent.

I check-in and check-out guests courteously and efficiently, process all payments according to established hotel requirements, and provide information and assistance to all guests and visitors.

As one of the two lead agents, I am responsible for maintaining the lost and found, instant feedback on Expedia Partner Central and Booking.com’s Admin site, and ensuring that other team members are trained for their position.

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2016: Baymont Inn & Suites – Front Desk Agent.

I check-in and check-out guests courteously and efficiently, process all payments according to established hotel requirements, and provide information and assistance to all guests and visitors.

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2014-2015: Olive Garden – Certified Trainer, Front Of House.

I was responsible for new hires, and staff training under an additional job code, teaching their new position according to the standards set up in the training manual. I ensured that each trainee is equipped with the skills to go the distance and show their passion for their job, and that they are knowledgeable about what they are doing. I also worked as a Host & Busser.

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2012-2014: Merry Maids – Solo Cleaner & Office Assistant.

I was responsible for deep dusting/washing and standard home maintenance using the Merry Maids standards of cleaning; having an eye for detail, making connections with my customers, and a captain inspection after cleaning is completed. I also work with the standardized set of chemicals and understand how they function according to the MSDS. As the Office Assistant, I am responsible for taking customer inquiries, sales leads, maintaining attendance and quality records, organization and supply stock, and contributing to the positive atmosphere of the office.

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2011-2012: Olive Garden – Host/Busser/Dishwasher.

As a host, I provided Hospitaliano! to guests and got them in the door and to tables as efficiently as possible, while keeping communication flowing throughout the team. As a Busser, I was in charge of front-of-house set-up and dining room maintenance, while maintaining communication with the hosts and servers. As a dishwasher, I was responsible for the safety and sanitation of the restaurant, from cleaning and mopping the lobby and restrooms, to washing and sorting dishes in the kitchen.

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2010-2011: UW – Parkside – Archives Assistant.

I worked as part of a grant to the Archives Department at UW – Parkside. I assisted with a Student Organization Records Management study, and organized department material.

Volunteer Work

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2007-2014: Sunset Playhouse – Stage Manager & Light Board Operator.

As a Stage Manager, I was responsible for keeping the show organized, writing nightly reports, tracking attendance, collaborating with the production team to build the show promptbook, and organizing backstage and calling light/sound cues during performances.

As a light board operator, I was responsible for listening to the Stage Manager call the show, and pushing the buttons on the light board to make the magic happen!

Education

AHLA

American Hotel & Lodging Association Student Member, 2016-Present

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2015-2016 Community College Of Vermont

Associate’s Degree

Major: Business Management

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