Hilton is an absolutely fantastic company to work for. I should know, I’m in the middle of my third year with the company. There is so much to this company, from it’s deep history, it’s strong culture, to it’s bright future that leads me to think this is the right place for me to work.
Hilton ranks #1 in best companies to work for in 2019, according to Forbes.
Hilton is a company of FIRSTS
Hilton was established in 1919, which makes it the longest running chain of hotels currently standing. Marriott comes in a close second with a start date of 1927. Even then, Marriott wasn’t a hotel chain until later on.
Hospitality Net does a great job at cataloguing what Hilton has pioneered through the last century. Part 1 is here. Part 2 is here.
Hilton’s CEO is Highly Visible & Active
Hilton is the only company I’ve worked for that I can honestly say that I would recognize it’s CEO if he crossed my path.
Chris Nassetta is the CEO of Hilton, and he’s one of the most known and respected CEO’s in the world. His executive biography can be found here. Chris Nassetta turned the Hilton brand around from a complacent, almost struggling hotel chain into a world class place to stay. The story behind that can be found here. More recently Chris Nassetta was featured on Glassdoor rankings, see Hilton’s press release here. Chris Nassetta has given interviews on what he does to insure success, as seen here.
It’s such a motivator to know who my CEO is and that he’s active in making this company run to the best of it’s abilities. It’s a dream of mine to have my photo taken shaking his hand one day.
Hilton’s Recognition Website & Programs
Hilton goes above and beyond when it comes to recognizing it’s employees. It all started with Conrad Hilton’s original vision. It means so much to know that the place I work wants to shine a light every time I do the right thing.
Hilton has a specific program where it encourages every guest and every employee to recognize the people that work for Hilton while they are doing the best job that they can. Hilton calls this: Catch Me At My Best.
The way it works: if someone made your day special, you fill out a comment card about them so they can know in writing that you made them feel special. This happens hundreds of thousands of times every single year.
Hilton is consistently being ranked as one of the best places to work in various formats. Like being known for it’s LGBT diversity and being a great place to work for women.
Hilton Takes Care Of It’s Employees
Hilton has partnered with Ariana Huffington’s Thrive Global to make a concentrated effort to ensure that every one of it’s employees has a good work-life balance. Hilton employees thrive in body (eating well, exercising, getting proper sleep), mind, and spirit. Hospitality extends even to employees. Side note: Ariana discussed this very program on a Podcast I follow.
Hilton has made a point to not only lift up military veterans, but also people who never completed high school. They have a program to help employees finish their high school diploma.
Hilton’s Community Efforts
One of the things that Chris Nassetta has advocated for is to employ youth and veterans at Hilton. He wants Hilton to give youth something to get them out of unemployment and trouble and a vision for the future. Chris Nassetta wants to give veterans a sense of home and opportunity after their military experience. Hilton also provides support for returning military who have to travel for job interview efforts.
Every property under brand in the umbrella of Hilton has an onsite committee that’s partially dedicated to making a difference in the community around them. I was very active in the Brighthearted Committee for my Hilton Garden Inn in Burlington, VT.
Hilton’s History & College
Conrad Hilton, the company founder also founded a Hospitality college program, the Hilton College of Hospitality Management. This has since gone on to be ranked one of the best hospitality degree programs in the world. They teach everything hotels, and even beyond into other aspects of hospitality. It also houses the hospitality industry archives. 93% of graduates have jobs lined up at their time of graduation. I am working on getting accepted into this school.
Excellent Travel Program
It’s thanks to Hilton’s travel program that has allowed me to travel as much as I did in 2017, and hopefully even more beyond that!
Hilton promises to lock in employee rates for life to anyone who has given them 20 years of service. I see paring lifetime team member rates with Lifetime Diamond Status as the best possible win for Travel for the rest of my life.
When I come into work, I try really hard not to fall into the typical “it’s just a paycheck” mentality. I take homage to one of my favorite TV shows (Rupaul’s Drag Race) and turn my time on the job into “Conrad Hilton’s Hotel Race: The search for America’s Next Hotel Superstar!” This company stands behind me as a person, and it’s only right to channel my energy and my talent into making every person feel special when they stay at my property.
One thought on “My Thoughts: Why Hilton?”
Lukas, you are amazing and a true inspiration! Thank you for being the light, warmth, and heart of hospitality.